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FRIENDS AND FAMILY TEST - please take the opportunity to let us know what you think about our Surgery and take this test which can be found in the 'Have Your Say' section.  Alternatively, forms are in the Surgery or, if we have an email address for you, we can send you the form electronically.

APPOINTMENTS - We have a mixture of appointments, pre-bookable, book on the day, telephone consultations and telephone triage.  These appointments are arranged to help manage the number of requests we receive from patients according to the day of the week.

MISSED APPOINTMENTS - If a patient misses an appointment this also affects other patients who have been unable to book that slot.  Many hours of GP and nurse appointments are wasted in this way.  Please contact the Surgery if you are unable to attend.  We will send you a letter if you miss an appointment and we have not heard from you and on the third letter will let you know that you are being removed from our patient list.  We hope that we can work together to ensure that all appointments are fully utilised.

HELP THE RECEPTIONISTS - If you have seen a GP recently, please let the receptionist know which GP you have seen. You will be asked for a brief description of the reason you are calling and the GPs are grateful if you can give information to help them manage the consultations.

You will continue to be able to leave messages for the doctor regarding continuation of sick notes or medication queries.

NURSE APPOINTMENTS - We are trying to recruit additional nursing staff to provide more nurse appointments for you.

COMPLAINTS AND COMPLIMENTS - we are always grateful to receive your comments or thoughts about the Surgery, which will help us to adapt and provide the best service that is workable for our patients, doctors and staff. WHY NOT JOIN OUR PATIENT PARTICIPATION GROUP TO HAVE YOUR VOICE HEARD.






South Ashford Medics Online

South Ashford Medics (SAMs) is a partnership of three GPs, formed in 2011.  Our aim is to provide a friendly, high quality and accessible primary care service to the population of Ashford

We are committed to significantly improving the quality and range of healthcare services provided at the practice in order to achieve this aim 

Introducing a better quality transport service


A new and improved patient transport service is being launched across Kent and Medway on 1 July 2016 to raise standards with a greater emphasis on customer care and getting patients home from hospital promptly.

The new service is provided by G4S which is taking over on 30 June, 2016.

Hospital staff will use an online booking system whilst the public and NHS staff who do not use the online system can book via a freephone bookings line which is open 24 hours a day, seven days a week.

G4S will start taking and making calls from 20 June (two weeks before the handover date) for appointments from 1 July onwards.

Until 30 June, the bookings line number will remain 08432 241 888.

From 1 July, the bookings line number will be 0800 096 0211.

The criteria for eligibility for patient transport services have not changed and are set nationally.

People who may qualify for Patient Transport are those who:

  • May need qualified assistance on route.
  • Are registered with a Kent and Medway GP.
  • Are going to or from an NHS appointment (not emergency or privately-funded care) OR home from a hospital stay.
  • Are going for physically demanding treatment, such as dialysis.
  • Cannot use other forms of transport because of their medical or physical condition.

For further information about the new patient transport service in Kent and Medway please visit

CQC Report -GOOD!


The next Half Day closing will be Wednesday 13th July 2016

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms and advice for people of all ages. Visit or search "Health Help Now" in your app store.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


You can help the practice and the NHS by how you manage your prescriptions

Prescribing Waste

(Site updated 22/06/2016)
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