CHANGE OF APPOINTMENT SYSTEM TRIAL
From Monday 10th February 2014 and throughout February we will be trialling a different appointments system for our GPs.
When you call in the morning you will be added to a GP telephone list.
If you have seen a GP recently, please let the receptionist know which GP you have seen. You will be asked for a brief description of the reason you are calling and the GPs are grateful if you can give information to help them manage the consultations.
The GP will call you to provide a telephone consultation and to ask you to come to the surgery if necessary.
We still have a limited number of pre-bookable appointments each day, morning and afternoon. There are a few appointments you can book on the day, but these are limited and only available in the afternoon. You will continue to be able to leave messages for the doctor regarding continuation of sick notes or medication queries.
Nurse appointments are not affected by this system.
Comments- we would be grateful to receive your comments or thoughts about this system, which will help us to adapt and provide an appointments system that is workable for our patients, doctors and staff.
At the end of February we will review this trial with clinicians, staff and PPG members as to the way forward.
Half Day Closing - first Wednesday of every month from 1pm to enable training for all staff, nurses and clinicians
The Nurse Practitioner non-appointment "Walk-In" clinics have been suspended in favour of an appointment based system in order to reduce the time patients are kept waiting at the surgery. All of our nurses are qualified to deal with a wide range of illnesses that do not require you to be seen by a Doctor for conditions such as:-
* Urinary tract infections
* Any female problem- menstrual disorder/discharge
* Sore throats
* Ear pain
* Infections- spots/fingers/skin etc.
* Sore Eyes
* Abdominal pain >3/7
* Asthma problems