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THE NEXT HALF DAY CLOSING WILL BE WEDNESDAY 14th September 2016 - there is no half day closure in August.

FRIENDS AND FAMILY TEST - please take the opportunity to let us know what you think about our Surgery and take this test which can be found in the 'Have Your Say' section.  Alternatively, forms are in the Surgery or, if we have an email address for you, we can send you the form electronically.


We have a mixture of appointments, pre-bookable, book on the day, telephone consultations and telephone triage.  These appointments are arranged to help manage the number of requests we receive from patients according to the day of the week.

DNA = Did Not Attend L

In June 2016 there were 107 MISSED APPOINTMENTS = 20 hours of lost patient access to your GP’s, Nurses and HCA’s!

Any DNA affects other patients who have been unable to book that appointment. Please contact the Surgery if you are unable to attend.  We will send you a letter if you miss an appointment if we have not heard from you. On the third occasion, we will send you a final letter which will inform you that you are being removed from our patient list.  We hope that we can work together to ensure that all appointments are fully utilised.

We now have extended NURSING & HCA hours for appointments on Thursday evening from 1700 to 1900 and Friday Morning from 0730 to 0800.

HELP THE RECEPTIONISTS - If you have seen a GP recently, please let the receptionist know which GP you have seen. You will be asked for a brief description of the reason you are calling and the GPs are grateful if you can give information to help them manage the consultations.

You will continue to be able to leave messages for the doctor regarding continuation of sick notes or medication queries.

COMPLAINTS AND COMPLIMENTS - we are always grateful to receive your comments or thoughts about the Surgery, which will help us to adapt and provide the best service that is workable for our patients, doctors and staff. WHY NOT JOIN OUR PATIENT PARTICIPATION GROUP TO HAVE YOUR VOICE HEARD.

We will be holding flu clinics on Saturday 24.09.2016, 08.10.2016 and 22.10.2016 from 0900 to 1200 hours.

From 19.09.2016 we will have additional flu clinics during the week on Tuesday 1400to 1600 hours, Wednesday 1000 to 1100 hours and Thursday 1200 to 1300 and 1800 to 1900 hours.

South Ashford Medics Online

South Ashford Medics (SAMs) is a partnership of three GPs, formed in 2011.  Our aim is to provide a friendly, high quality and accessible primary care service to the population of Ashford

We are committed to significantly improving the quality and range of healthcare services provided at the practice in order to achieve this aim.



This practice has been informed by Public Health England on 21.07.2016 of an outbreak of measles across Kent, Sussex and Surrey.


Measles starts with early symptoms of discomfort, fever and common symptoms are a stuffy nose, runny nose, sneezing, and post-nasal drip. This is followed by the onset of a red-brown rash characterized by a flat, red area on the skin that is covered with small joined together bumps starting on the face or neck and spreading to the body.

Individuals are infectious from 4 days prior to rash onset until 5 days after.

Would any patient with a rash illness first telephone the practice for advice or upon arrival report this to reception immediately please?


The MMR vaccination remains the most effective way to protect against measles.

All children and young persons between the ages of 13 months and 18 years should have the MMR vaccination 2 dose course.


Please contact the practice to book your child’s or young person’s vaccination as soon as possible.







With effect from Thurs 14.07.2016 for a trial 2 month period, SAM’s will have earlier and later Nursing and Health Care Assistant (HCA) appointments available on a THURSDAY evening and on a FRIDAY morning.

The Thursday evening nursing appointments are from 1700 to 1900 hours and will be 8 x 15 minutes.

The Friday morning nursing appointments are from 0730 to 0800 hours and will be 3 x 10 minute HCA appointments and 2 x 15 minute Nurse appointments.

This is in response to patient feedback which has indicated that they would like to have more appointments at different times and in particular for those patients/carers who leave early to go to work/school or later after work/school.

Please book the appointments in the normal way.

Do let us know what you think about these new ideas?

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DNA = Did Not Attend L

In June 2016 there were 107 MISSED APPOINTMENTS = 20 hours of lost patient access to your GP’s, Nurses and HCA’s!



New Patient Transport Service

 A new and improved patient transport service has been launched across Kent and Medway from 1 July 2016 to raise standards with a greater emphasis on customer care and getting patients home from hospital promptly.

Hospital staff will use an online booking system whilst the public and NHS staff who do not use the online system can book via a freephone bookings line which is open 24 hours a day, seven days a week.

From 1 July, the bookings line number will be 0800 096 0211.

The criteria for eligibility for patient transport services has not changed and are set nationally. People who may qualify for Patient Transport are those who:

1. May need qualified assistance on route.

2. Are registered with a Kent and Medway GP.

3. Are going to or from an NHS appointment (not emergency or privately-funded care) OR home from a hospital stay.

4. Are going for physically demanding treatment, such as dialysis.

5. Cannot use other forms of transport because of their medical or physical condition.

For further information about the new patient transport service in Kent and Medway please visit


The SAM’s 2015 CQC Report has identified the practice as being "GOOD" please read the report!




The next Half Day closing will be Wednesday 14th September 2016 - there is no half day closure in August. 


Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms and advice for people of all ages. Visit or search "Health Help Now" in your app store.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


You can help the practice and the NHS by how you manage your prescriptions

Prescribing Waste

(Site updated 22/07/2016)
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