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FRIENDS AND FAMILY TEST - please take the opportunity to let us know what you think about our Surgery and take this test which can be found in the 'Have Your Say' section.  Alternatively, forms are in the Surgery or, if we have an email address for you, we can send you the form electronically.

APPOINTMENTS - We have a mixture of appointments, pre-bookable, book on the day, telephone consultations and telephone triage.  These appointments are arranged to help manage the number of requests we receive from patients according to the day of the week.

MISSED APPOINTMENTS - If a patient misses an appointment this also affects other patients who have been unable to book that slot.  Many hours of GP and nurse appointments are wasted in this way.  Please contact the Surgery if you are unable to attend.  We will send you a letter if you miss an appointment and we have not heard from you and on the third letter will let you know that you are being removed from our patient list.  We hope that we can work together to ensure that all appointments are fully utilised.

HELP THE RECEPTIONISTS - If you have seen a GP recently, please let the receptionist know which GP you have seen. You will be asked for a brief description of the reason you are calling and the GPs are grateful if you can give information to help them manage the consultations.

You will continue to be able to leave messages for the doctor regarding continuation of sick notes or medication queries.

NURSE APPOINTMENTS - We are trying to recruit additional nursing staff to provide more nurse appointments for you.

COMPLAINTS AND COMPLIMENTS - we are always grateful to receive your comments or thoughts about the Surgery, which will help us to adapt and provide the best service that is workable for our patients, doctors and staff. WHY NOT JOIN OUR PATIENT PARTICIPATION GROUP TO HAVE YOUR VOICE HEARD.






CQC Report

Patient Online Access

Medical Records
Make Appointment
Prescription Request

Please click the links below for details of this service and how to use it.

The service - Patient Online Access

How to use the service

South Ashford Medics Online

South Ashford Medics (SAMs) is a partnership of three GPs, formed in 2011.  Our aim is to provide a friendly, high quality and accessible primary care service to the population of Ashford

We are committed to significantly improving the quality and range of healthcare services provided at the practice in order to achieve this aim

The next Half Day closing will be Wednesday 8th June 2016

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms and advice for people of all ages. Visit or search "Health Help Now" in your app store.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


Have your say on Mental Health provision

The East Kent Mental Health Commissioning team and the Clinical Commissioning Group Governing Body are keen to engage with patients and patient groups over the priorities they have established for the local Mental Health Strategy they are writing to be published in June, 2016. 

They are therefore undertaking a survey and further details can be found at:


The closing date is 31st May.

(Site updated 12/05/2016)
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